Over the past month, one of the team, Sam Law has been dilligently working on writing a full dynamic Knowledgebase for ProWorkflow. This is nearly complete and is available now from within the Client Area. It’s written in the same structure as the application, so is easy to read, searchable and live!
We’ve also embedded this dynamic Knowledgebase in the ProWorkflow application, so rather than having a downloadable, dated manual, this searchable Knowledgebase pulls info directly from our server, so we can keep it updated as we release new features or tweak the solution. We’re also improving this all the time as we receive feedback. It’ll be a great support tool!
In order to better support customers, we’ve added some powerful new functionality to the Client Area:
Add Users Instantly!
To make it easier to add Staff user licenses to your account, we’ve added a new “Add Users” page. You can add your users instantly (without contacting us, and waiting) and can see the immediate price difference. Click to approve and the user license will be added to your account! The monthly billing will be automatically updated!
Multiple Credit Cards
Can be securely stored per account on file in the Client Area and a default card billed. Your credit cards on file can be updated or removed at any time.
Account Invoices and Statements
Can be viewed, downloaded or searched. You can also see if there are outstanding payments due. Use these for your records.
Manual Payments
You can make manual payments from a stored credit card either for monthly accounts overdue or for custom development invoices.
All these will ensure that billing runs smoothly, there shouldn’t be account interuptions and out billing team can relax a little more! 
The v5.3 maintenance release has just been deployed! It’s looking good!
We’ve been working hard over the last month on a new maintenance release. There are a few new features packed in, so here’s what in this update.
- (New) Contact Importing
Import multiple (or hundreds) of contacts easily from a CSV file using the import tool and our import templates..
- (New) Workload Breakdown Report
This new well designed report shows staff down the side, days across the top and fill a table with numbers based on allocated hours on assigned tasks. Basically, it shows the average load of staff to help analyze resource allocation.
- (New) Project Audit Log
From the Project Details page we’ve added a link to view an Audit Log for that project. You can see exactly who has done what and when.
- Interface Enhancements:
Many of the graphics, buttons, layouts have been improved for speed & tidiness.
- Code Enhancements:
Some code has been rewritten to improve speed and usability.
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Subscription Accounts Updated!
All subscription accounts have now been updated to the hot new release. The remainder of the subscription accounts are custom and will be upgraded over the coming weeks.
What about Code Customers?
We’ll be remaking the code packages this week, so you’ll soon be able to download the latest code from the client area.
Some of the more complex reports tend to take a while to load due to the amount of databeing processed. Our cunning lead developer just worked out a way to optimize the code so the reports load much quicker! In one case a report that took 2 mins to load, cut down to about 10-15 seconds! We’ll roll this improvement out to the subscriptions tonight!
v5+ code customers can now download the latest version (5.2) of ProWorkflow from the Client Area. Please contact us if you have any questions about installation.
We’ve been building a new powerful billing system over the past months.
Due to the nature of the SAAS (Software As A Service) business model, the monthly amount charged to customers can vary from month to month due to added plugins, increased user levels etc.
In the past, we’ve had to stop and restart billing schedules each time there was an adjustment, and card details needed to be re-entered each time. What a hassle! All sorted now though. Here’s what we’ve built into the Client Area.
Auto Monthly Adjustments:
The monthly amount will be adjusted automatically and the card charged accordingly.
Multiple Credit Cards:
Can be securely stored per account on file in the Client Area and a default card billed. Your credit cards on file can be updated or removed at any time.
Account Invoices and Statements:
Can be viewed, downloaded or searched. You can also see if there are outstanding payments due. Use these for your records.
Manual Payments:
You can make manual payments from a stored credit card either for monthly accounts overdue or for custom development invoices.
All these will ensure that billing runs smoothly, there shouldn’t be account interuptions and out billing team can relax a little more!
To make it easier to add Staff user licenses to your account, we’ve created a new “Add Users” page in the Client Area on the PWF website. You can add your users instantly (without contacting us, and waiting) and can see the immediate price difference. Click to approve and the user license will be added to your account! The monthly billing will be automatically updated!
As a small bonus, we got one more tweak into the v5.2 update. There is now a “Project Timeline” that shows on the “Project Details” page if any dates are added to projects or tasks.
