Results from our recent survey

Our recent customer survey had a great response and we’d like to thank everyone who took the time to take part -we had some really thoughtful and interesting replies.

If you didn’t get time to reply then I do encourage you to make your suggestions known via our feedback page because we use this to gauge interest in a particular feature or functionality. With so many diverse customers we love to get your suggestions, ideas, wishes and dreams (as well as the occasional gripe). Every day we receive the ‘what about’ and ‘why not’ questions and it’s important to us that you know we do read, listen and respond to your ideas, even if we can’t act on all of them.

We were really pleased to see that the most common feature and improvement suggestions are for areas that we are already working on. We won’t ruin all of the surprises we have in store for you but the next few months will bring enhanced usability, improved scheduling and easier timesheet entry as well as huge speed improvements due to a big investment in new infrastructure.

One of the questions we asked related to the use of mobile devices and for the time being, Apple dominates our customer base. We were a bit surprised that Android numbers were so low because we have many more requests for Android rather than Blackberry compatibility. Again, it would be great to hear from people on both sides as well our iPhone/iPad devotees.

 
As a direct result of these figures we’re looking into creating a cross-platform mobile version of ProWorkflow that will work on nearly any mobile device, we’ve had terrific feedback on our iPhone app and we want to build on that even further so that ProWorkflow really is a platform you can use anywhere, anytime on anything!

Another result we found was that where we’re focusing our next round of development is where our customers are pointing us also – it’s great to know that what we’re hearing is what you’re after! Kudos to the classic comment that was full of great ideas:

“Anyway, great product! I guess i’m just being a brat and I want more things under one roof ”

So expect lots of love for the speed and usability and there are some exciting developments on the scheduling front…
– not too far past the horizon!

Tags: Android, BlackBerry, iPad, iPhone, Mobile, proworkflow, release, Survey, update, Windows Mobile