"Fantastic App, even better support!"

We just spotted a ProWorkflow customer review today that I thought was worth posting. Looks like we’re doing a lot right, still have some things to work on, but we do appreciate the kind words!
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"Fantastic App, even better support!"

Version Info: 7.6
Purchased Date: November 01, 2009
Project Manager, Trent Design
January 31, 2010

Pros

As a long time Basecamp customer, we had been looking for the "next step" for several months but held off because of concerns that our users would struggle with a new system.
We came across ProWorkflow through a recommendation and signed up for a free trial (just like Basecamp). There was a lot more to it than we expected but the support was great, with useful training videos and REAL people on the phone!
It’s a big leap ahead of Basecamp and in the few months we’ve been using ProWorkflow, we’ve been really impressed at the speed of development. A few of my team are also using the iPhone app (which is free, take note 37signals!!) and love it.
Support has continued to be terrific, the team have helped us with any questions and go far beyond what I would expect.

Cons

Coming from Basecamp, the interface is busier but with more features I suppose that is unavoidable. There are some occasions where 2-3 windows are used when 1 would do the job but I’m assured that this is being worked on and the developers haven’t let us down so far.
Otherwise, it’s hard to pick fault with!

Overall

A great example of online software done right, I can’t see us ever moving to anything else!

Tags: Comments, Customer, proworkflow, Review