The connectivity issues that were encountered yesterday have now been resolved. These were caused by routing issues near our Chicago data center and affected a number of customers. We will be carrying out a full investigation in conjunction with our service providers but wanted to assure you that there was no risk in terms of data security or loss.
We sincerely apologise for the inconvenience which, whilst outside of our control, meant ProWorkflow was unavailable to some customers during this time. This is the first instance in over 7 years where we have experienced these issues and we will be working to ensure we continue to meet our previous track record of class-leading reliability.
EVENT UPDATE 23-MAR-10 14:30 CDT: Following the activation of BGP on the newly repaired Internap circuit, all outstanding intermittent routing and connectivity issues in the Chicago an Cedar Falls LT Data Centers have been resolved. The resolution of these issues suggests an underlying routing issue at Internap as well as physical-layer connection problem that was isolated and resolved earlier in the day. Operations and Network Engineering are monitoring customer connectivity and the status of the BGP peering session, respectively. We appreciate the patience and understanding of our customers during this process.
About The Author:
Julian Stone - CEO - Project Management Software Visionary for:
ProActive Software, ProWorkflow & Julian101
This website uses IntenseDebate comments, but they are not currently loaded because either your browser doesn't support JavaScript, or they didn't load fast enough.