Introducing Richard – The new guy!

We’d like to welcome Richard Poole to the team!

Richard is joining us as an Account Management and Support superstar. His mission in life will be to make sure anyone with questions or concerns is helped quickly and accurately.

Richard joins us from an experienced background working for 4x SaaS companies in the UK and brings a wealth of experience and passion to the team.

Message from the new guy:

“As anyone will tell you, starting a new job is always exciting and daunting in equal measure. Several weeks in and I’m glad to say that the excitement is still there and I already feel well and truly part of the ProWorkflow team.

I have spent most of my time so far updating our Knowledgebase (see Julian’s earlier post) as well as helping our customers with support queries. I’ve already been told by several customers that the quality of support from ProWorkflow has been a big differentiator from other companies and I’m committed to improving standards even further.

As well as focusing on support, I’ll be working with our development team to ensure ProWorkflow meets the evolving needs of our customers. With the launch of our uservoice page we are doing more than ever to add the features that customers tell us are important to them. If you haven’t got involved yet then now is the perfect time to play a part in shaping the future of the ProWorkflow solution.

Just in case anyone who is wondering where I’ve come from, I emigrated to New Zealand earlier this year from the UK with my fiancée. So far we couldn’t be happier with the move, our hopes for a better quality of life are already being realised and New Zealand is feeling like “home” even more quickly than we expected.

Thanks for reading and I look forward to helping you in the future!”

Richard

Tags: proworkflow, Richard Poole, Service, staff, Support